Service Responsibilities
As the client, you are responsible for maintaining safe access into and out of the yard. If we are unable to complete a cleanup due to lack of access, the scheduled visit will still be charged.
Dangerous or aggressive dogs must be kept inside the home during scheduled cleanings for everyone’s safety.
Clients are responsible for notifying us of any changes in the number of pets and for maintaining prompt payment of any balances due.
Following each visit, all dog waste will be securely double-bagged and placed in your trash bins. Please ensure trash bins are accessible or notify us of a secondary location where waste can be placed, such as next to the garage or side of the house.
Inclement weather may make it hazardous or impossible to complete a scheduled cleanup. In this event, service will be completed as soon as conditions allow.
Overgrown grass, heavy leaf cover, or fresh snowfall may occasionally result in missed waste. Any missed waste will be collected during your next scheduled service visit.
If your pet(s) will not be using the yard for a period of time, such as during vacation or illness, and you do not wish to be charged for an unnecessary visit, please notify us in advance to pause service.
Billing, Fees, and Cancellations
Clients agree to keep a valid payment method on file for recurring services and completed cleanups.
Fees and promotions are subject to change. In the event of pricing changes, clients will be notified at least two weeks in advance.
Either party may terminate service in writing at any time. Any unpaid balances are due within 15 days of termination.
Liability
We are not responsible for pre existing damage to yards, gates, pets, or property. While we take every precaution during service, minor incidental damage may occur during normal operations.
SMS/Text Messaging Terms
Business Identification
Scout & Swoop Dog Waste Removal may contact clients via SMS text messaging regarding services, scheduling, and account updates.
Program Description
By providing your phone number and initiating service, you consent to receive SMS text messages from Scout & Swoop Dog Waste Removal related to your account and services. These may include appointment reminders, service updates, billing notifications, quotes, customer support messages, and occasional promotions or service announcements.
Message Frequency
Message frequency varies depending on your service activity, scheduling, and communication needs.
Message and Data Rates
Message and data rates may apply based on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications except those required to complete an active service request.
Help and Support
For assistance, reply HELP to any message or contact us at (920) 500-9037 or email us at info@scoutandswoop.com for support regarding your service, billing, or account.
Privacy
Your information will be used only for service related communication and will not be sold or shared with third parties for marketing purposes.
Agreement
By initiating service with Scout & Swoop Dog Waste Removal, both parties acknowledge and agree to the terms and responsibilities outlined above.