Service Responsibilities
As the client, you are responsible for maintaining safe access into and out of the yard. If we are unable to complete a cleanup due to lack of access, the scheduled visit will still be charged.
Dangerous or aggressive dogs must be kept inside the home during scheduled cleanings for everyone’s safety.
Clients are responsible for notifying us of any changes in the number of pets and for maintaining prompt payment of any balances due.
Following each visit, all dog waste will be securely double-bagged and placed in your trash bins. Please ensure trash bins are accessible or notify us of a secondary location where waste can be placed, such as next to the garage or side of the house.
Inclement weather may make it hazardous or impossible to complete a scheduled cleanup. In this event, service will be completed as soon as conditions allow.
Overgrown grass, heavy leaf cover, or fresh snowfall may occasionally result in missed waste. Any missed waste will be collected during your next scheduled service visit.
If your pet(s) will not be using the yard for a period of time, such as during vacation or illness, and you do not wish to be charged for an unnecessary visit, please notify us in advance to pause service.
Winter Weather Policy
During the winter months, snowfall can occasionally make yards unsafe or inaccessible for service. Whenever possible, our team will still attempt to complete service even with light snowfall (for example, 2–3 inches). When conditions prevent safe access to the yard, we may adjust scheduling until it is safe to return.
Our goal is always to return as quickly as possible while ensuring every yard receives a thorough cleanup once conditions improve.
Service adjustments may occur as follows depending on your service plan:
Twice Weekly Service
If snowfall or winter conditions prevent safe access to your yard, we will perform double duty at your next scheduled visit to ensure we can collect as much waste as possible from the yard.
Weekly Service
If 6 inches or more of snow falls overnight, your visit may be postponed until the following week. At that time we will perform double duty to bring everything back up to standard.
Bi-Weekly Service
If snowfall or winter conditions prevent safe access to your yard, your visit may be shifted to the following week to maintain your regular service rotation. A full cleanup will be completed at that time.
Please note that waste covered by snow may not be visible during service and may only become accessible once the snow melts. If this occurs, it will be collected during your next scheduled visit.
We appreciate your understanding during winter weather events. Our priority is to provide consistent, professional service while keeping our team safe and ensuring every yard receives the highest quality cleanup possible.
Billing, Fees, and Cancellations
Clients agree to keep a valid payment method on file for recurring services and completed cleanups.
Fees and promotions are subject to change. In the event of pricing changes, clients will be notified at least two weeks in advance.
Either party may terminate service in writing at any time. Any unpaid balances are due within 15 days of termination.
Liability
We are not responsible for pre existing damage to yards, gates, pets, or property. While we take every precaution during service, minor incidental damage may occur during normal operations.
SMS/Text Messaging Terms
Business Identification
Scout & Swoop Dog Waste Removal may contact clients via SMS text messaging regarding services, scheduling, and account updates.
Program Description
By providing your phone number and initiating service, you consent to receive SMS text messages from Scout & Swoop Dog Waste Removal related to your account and services. These may include appointment reminders, service updates, billing notifications, quotes, customer support messages, and occasional promotions or service announcements.
Message Frequency
Message frequency varies depending on your service activity, scheduling, and communication needs.
Message and Data Rates
Message and data rates may apply based on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications except those required to complete an active service request.
Help and Support
For assistance, reply HELP to any message or contact us at (920) 500-9037 or email us at info@scoutandswoop.com for support regarding your service, billing, or account.
Privacy
Your information will be used only for service related communication and will not be sold or shared with third parties for marketing purposes.
Agreement
By initiating service with Scout & Swoop Dog Waste Removal, both parties acknowledge and agree to the terms and responsibilities outlined above.